Grievance Redressal Policy
This policy outlines the complaint handling framework, reporting process, and resolution timelines.
Last updated: Feb 2026
1. Regulatory Framework & Purpose
- Established under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
- Provides a formal complaint mechanism for Users and Listeners.
- Vyoraa Tech ensures confidentiality, integrity, and professional handling of all grievances.
2. Scope of Reportable Grievances
- Harassment, abuse, or prohibited conduct during interactions.
- Privacy violations or unauthorized access to personal data.
- Transmission of obscene, illegal, or prohibited content.
- Failed recharges, account security breaches, or unauthorized access.
3. Grievance Filing Procedure
- Complaints must be submitted in writing via the official grievance email.
- Include registered mobile number, incident details, and supporting evidence.
- Identity verification may be required before investigation begins.
4. Acknowledgment & Resolution Timeline
- Complaint acknowledgment within 24 hours.
- Resolution targeted within 15 days from acknowledgment.
- Status updates available upon request.
5. Emergency Escalation
- High-priority handling for impersonation, nudity, or non-consensual content.
- Content review and necessary action typically within 24 hours.
6. Designated Grievance Officer
- Name: Akash Tiwari
- Designation: Grievance Officer
- Organization: Vyoraa Tech
- Address: House No. D-57, Bhawani Dham, Phase – 1, Ayodhya Bypass Road, Bhopal
- Email: support@helloher.in